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Exam Support Request Form

Regardless of whether you are hoping for support or not, PLEASE fill out the form so we know what is happening and when. It is especially important at this time for us to be aware of when Moodle (ACORN) and other resources are expected to have high use times.
COVID-19 Period Exam Support

Due to the anticipated rise in support requests, our limited number of staff, and the ginormous workload we currently have, we can only promise to do our best to accommodate as many requests as possible to the best of our abilities.

We will not be able to accommodate requests for support outside of typical class times. For example, we cannot be available at 3 am for a student writing an exam in China.

Thank you for your patience and understanding. Be safe. Be healthy. Be kind.

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Faculty Member Information
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When will the Quiz/Midterm/Exam open (in 24hr time format)?

NOTE: Make sure you select the minutes as well!!

Open date/time selector
If you don't know yet when your assessment is happening but need help getting it set up, please leave the default date and time in place.
(This question is mandatory)
When will the Quiz/Midterm/Exam close (in 24hr time format)?
Open date/time selector
If you don't know yet when your assessment is happening but need help getting it set up, please leave the default date and time in place.

If there is a time limit for taking the Quiz/Midterm/Exam between the open and close times, enter it here.

E.g. The Exam is open between 1:00 pm and 5:00 pm, but once students start, they only have 60mins to finish. As long as they start by 4:00 pm, they will have the full 60mins to write. However, if they wait until 4:30 pm to start, they will only have 30mins, being cut off at 5:00 pm.

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Which course?
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Location of Quiz/Midterm/Exam (select all that apply)
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What is the approximate # of students who will be writing?
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What type of activity will you be using to evaluate your students?
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By what date and time must students upload their file(s) to the Moodle assignment?
Open date/time selector
(This question is mandatory)

Are you requesting assistance during the time of the Quiz/Midterm/Exam?

NOTE: During our current unusual situation, rather than showing up in person, support will be done on the phone and/or online. When possible, and during reasonable times, someone will be on-call to assist as much as possible.

(This question is mandatory)
When are you hoping we can assist you?
(Please specify time period for last 2 options.)
(This question is mandatory)

Are you requesting assistance in getting your Moodle activity set up?

NOTE: Please remember that our ability to assist will depend on your requirements, how much lead time you give us, and our availability.

(This question is mandatory)
Do you have any students registered with Accessible Learning Services or with other special dispensations (e.g. students in other time zones) who require different start and/or end times?
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Please provide details.
(This question is mandatory)

Are you comfortable setting up these overrides on your own?

NOTE: instructions can be found at https://acornhelp.acadiau.ca/quizoverrides.html

Is there anything else we should know about this Quiz/Midterm/Exam? Please include all details that might help us better assist you now, as well as help us be prepared in case anything unexpected happens.
If you are asking for our assistance, please upload your Quiz/Midterm/Exam. You MUST include answers for questions that can be automagically marked (multiple-choice, yes/no, true/false, short answer, matching, etc.). Please upload Word documents or text-only files.